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TEDIE FAQ
1. What products does your company offer?
We offer slippers and clogs for men and women, as well as children's slippers. All our products are made in Poland, using high-quality materials with a focus on comfort and durability.
2. Do you sell wholesale?
Yes, we do wholesale. The minimum order is 100 pairs of slippers or 50 pairs of clogs. For an individual offer, please contact us by email or phone.
3. Where can I buy your products retail?
The easiest way is to order directly through this online store. You’ll find all available models in the “Products” section.
4. Do you offer children’s footwear?
Yes, we have children’s slippers available. At the moment, we don’t offer children’s clogs, but we plan to expand the range in the future.
5. How can I contact customer service?
You can reach us via the form in the “Contact” section, by email, or by phone. We usually reply within 24 hours.
6. Can I return purchased products?
Yes, you can return a product within 14 days of receiving it, in line with our return policy. Details can be found in the “Terms & Privacy” section.
7. Do you ship internationally?
Yes, we also ship internationally. Costs and delivery times depend on the country – details are provided during checkout.
8. Do your products come with a warranty?
Yes, all our products are covered by a quality guarantee. In case of any issues, please contact us – we always look for the best solution.
9. Do you offer order customization?
Yes, customization is possible for larger orders. Contact us to discuss the details.
10. How long does order processing take?
Standard processing time is 1–5 business days, depending on product availability and the chosen delivery method.
